CrimeCheck - Terms and Conditions, Privacy Policy

Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Policy

General

GetupForChange Services Private Limited (“CrimeCheck”, “we”, “our” or “us”) recognizes the importance of protecting personal details and information, and thus provides this Privacy Policy with respect to the access and use of various products and services of CrimeCheck by way of any type of devices and media, including web-based, mobile-based applications, devices, URLs/links, notifications, chatbot and other forms of digital or non-digital media, (“Platforms”) as owned and operated by us and/or our affiliates and services provided thereon by us and/or our affiliates (“Services”). The term Platforms will also include all pages that are sub-domains or are associated with or within each Platforms and all devices, applications, features, technologies, functionalities and other services that CrimeCheck operates or offers through such Platforms.

For the purpose of this Privacy Policy, the user of Services may be customers, channel partners, vendors or any other persons using Services or accessing the Platforms (“user”, “you” or “your”). This Privacy Policy will help you understand our policies and procedures regarding the collection, handling and use of your information.

We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any information you share with us on the Platform.

This Privacy Policy (“Policy”) is being framed in accordance under the applicable law. By using our Services through the Platforms, you signify your assent to this Policy and consent to the processing of your personal information and/or sensitive personal data or any other transaction that is generated with your use of the Platforms (“Information”). If at any time, an individual provides Information about someone other than himself or herself, the individual warrants that they have that person’s consent to provide such information for the purpose specified. The Services are not available to persons below the age of 18 years.

If you do not agree with this Policy, ensure that you do not, in any manner, use our Services or download, install and/or use the mobile application.

Scope

By accessing or using the Platform and/or availing the services provided through the Platform or otherwise giving us your information, you undertake that you have the capacity to enter into a legally binding contract vide this Policy, which constitutes a legally binding document between you and CrimeCheck under the applicable law. CrimeCheck collects and processes your usage data, personal data carefully, only for the purposes described in this Policy and only to the extent necessary as defined herein and within the scope of all applicable legal regulations. This Policy seeks to ensure that any personal information or third-party information handled by CrimeCheck is managed in a way that is ethical, compliant and adheres to the best industry practices.

This Policy describes the types of information CrimeCheck collects, why and how CrimeCheck uses the information, with whom CrimeCheck shares it, and the choices you can make about CrimeCheck use of the information. We also describe the measures taken by us to protect the security of the Information and how you can contact CrimeCheck about its privacy practices.

This Policy describes our current data protection policies and practices which may be amended or updated from time to time. Any changes to this Policy will become effective upon posting of the revised Policy on the Platform. It is recommended that you regularly check this Policy to apprise yourself of any updates. Your continued use of Platform or provision of data or information thereafter will imply your unconditional acceptance of such updates to this Policy.

Collection of Information

We intend to provide services and features that meet your needs. To do so, when You use our Platforms, we may obtain the following information about you and your device from which you avail Services–

Device Information: Information such as device ID, pages accessed, IP address, mobile network, operating system or a unique identifier. This helps us analyse how our app works, fix any issues, keep the app safe and ensure a seamless experience for you.
Personal Data: Such as name, residential status, postal address, e-mail address, mobile number, PAN details, Aadhar number, specimen signature(s), tax and insurance information, e-KYC through UIDAI, CKYC through CERSAI etc. This helps us fulfil our legal obligations which require us to confirm your identity.
Location information: If you have authorized tracking it will help us provide to you any and/or all location-based services and protect you against any and/or all fraud.
The use and transfer to any other app of information received from Google APIs will adhere to Google API services user data policy, including the limited use requirements.
Cookies: Cookies aid us in recognizing you as a customer and remember your preferences so we can personalize our services. Cookies are required to prevent fraud and ensure the security of websites we control. You are free to decline our Cookies if your browser permits this. However, that may not guarantee you a seamless user experience.
Service Usage and Transactional Information: For enabling you to make payments and to provide you services for your account using our Services, we may store your financial information such as your bank account or details mentioned on your credit cards or debit cards, or other payment instrument details etc. that are required for a successful transaction. We also store transaction details such as amount spent, counterpart details, beneficiary information, account balance, transaction ID, date and time of transaction.
Chat conversations: Information you send us through chat which includes images and voice recordings our conversations with you, so that we can help you in every way possible.
Any other information that is required to be collected as per specific mandate from any bank or as a legal requirement in India.

However, we will not solicit the sharing of any personal or private information from you through any like medium other than our Platforms, or by means disclosed herein in this Policy.

If you submit any information of or relating to a third party to us or our third-party service providers / business partners in accordance with the site, you represent that you have the authority to do so and to permit us to use and disclose such information in accordance with this Policy.

Use of Information

CrimeCheck primarily collects your Personal Data to provide you with a secure, smooth, and efficient experience on our website. Not only does this help us personalize and improve your experience, but the additional information also helps in preventing any misuse.

Wherever possible, CrimeCheck will indicate the data fields as either required or are optional. However, if you are unable to provide the required information we need, we may not be able to provide you with the product or service you have requested. Provided that once we get your consent, we may also use your Personal Data for other lawful purposes which we will tell you about when it is required. By way of example, some of the uses of your Personal Data would include the following:-

providing additional services including customer support;
generating and maintaining your profile on the app, to correspond with you through a voice call or SMS or email and to provide you offers and customizing offers for you, to send you administrative information, including information regarding the Site and changes to the Terms and Conditions and other policies including this Privacy Policy
processing transactions and verifying your identity (including during account creation and password reset processes);
remedying fraud or other potentially prohibited or illegal activities and detecting/preventing violations of policies or applicable user agreements;
financial reporting, regulatory reporting, management reporting, risk management (including monitoring credit exposures), audit and record keeping purposes;
data collected by cookies helps us track, analyse and understand user trends so as to enable us to understand lacunas (such as slow response time on our website page or application) and improve your interactive experience of using our Services, our design, features and functionalities;
we access data or information stored by third parties in case required for providing you uninterrupted and satisfactory Services or in case consented by you;
we only share data with our affiliated business partners and third-party vendors for the purposes mentioned in this section;
any data which a user provides via his/her/their email inbox (from mail provider) will be used only to provide direct features mentioned on the app or website. Further, use of this data will be done only after taking consent from the user;
to improve our Services, we need to constantly update and alter our business and marketing strategies for which we require the navigational and log information to determine and analyse the merchants, markets, technology, operating systems, browsers, devices, locations from which our Services are used most or used least. For example, such information and its analysis will help us focus more on your needs by providing you a wider range of Services, or developing updates for particular operating systems and mobile application versions, etc. Further, the information collected helps us offer you other products, programs, or services that we believe may be of interest to you. In addition, such information collected will help us alert you in case of software compatibility issues;

Information Sharing

Your Personal Data is only accessible to those with a legitimate need-to-know basis. We do not disclose or share your Information with any third-party without your consent and ordinarily for some or all matters set out below:-

members of CrimeCheck (including our affiliates/subsidiaries and business partners) for services such as providing content, products, customer support etc.;
where necessary to exercise, establish or defend legal rights, including to enforce our agreements and policies;

Law enforcement, government officials, or other third parties pursuant to a summon, court order, or other legal process or requirement applicable to the CrimeCheck or one of its affiliates/subsidiaries; when we need to do so to comply with law;

We take care to allow your Personal Data to be accessed only by those who really need it in order to perform their tasks and duties and to third parties who have a legitimate purpose for accessing it and with your consent.

If we go through a corporate sale, merger, reorganization, dissolution or similar event, Personal Data we gather from you may get transferred in connection with such an event. Any acquirer or successor of the CrimeCheck may continue to use the information described in this Policy.

We share, disclose or distribute any of your Information to any third party unless required under an arrangement between CrimeCheck and the third party for service delivery, product enhancement, analysis, risk and security purposes, communication purpose, etc. For example, CrimeCheck may, itself or through third parties, send you emails, SMS, such other means to communicate, send reminders for payment, advertise its services, promote new products and activities or for your invaluable feedback or for marketing purposes.

To complete a transaction, we may share financial information (such as credit card details or other payment mode details) provided by you with authorised third parties, for instance, our business partners, financial teams/institutions involved in fulfilment of the said transactions, if any.

If, by usage of some functionalities of our Service, you receive Information about other user(s), you agree to keep the same confidential and only use it in connection with the Services, without disclosing the same to another user or third party.

In order to ensure that all our users comply with the user rules, we may monitor your Information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance.

We will only disclose your Information in accordance with this Policy. If we want to use it for any other purpose, we will obtain your consent.

CrimeCheck does not control the acts of its users. All users should be aware that, when they disclose Information such as their name, e-mail address, etc. to third parties, that Information may be collected and used by others to send unsolicited e-mail from other parties, who may or may not be users. In the event that you encounter any person improperly collecting or using information about users, please contact us by emailing at grievance-officer@crimecheck.in.

Protection of Information

We are dedicated to guarding the security of your information. In order to protect against the loss, misuse and alteration of the information shared with or disseminated by us, we take generally accepted and industry standard security measures, and procedures devised, both during the transmission and storage of information. The detailed specifics for the same have been provided below.

We work to protect the security of your Information during transmission by using appropriate software, which encrypts information you input. When you enter private, personal or confidential information on our Platforms or registration forms or other forms specific to your need, we uniformly encrypt such information using appropriate software and technologies. All sensitive information such as passwords and other details are encrypted when stored on our servers and data centres. Also, we use advanced security technology to prevent our computers from being accessed by unauthorized persons.

We are committed to keeping your information secure and using it appropriately and will:

Limit the collection and use of your Personal Information to that which we believe is necessary to serve you, administer our business or tell you about our services;
Restrict employee access to your Personal Information to those employees who need access to such information in order to provide you with our services through the Site;
Maintain appropriate physical, electronic and procedural safeguards and controls, including encryption technologies, designed to protect your Personal Information, in line with industry standards and practices, to protect information about you; and
Quickly respond to your request to correct any inaccurate information.

We use all reasonable and appropriate technical and organizational security measures to protect the security of your Personal Data both online and offline including the implementation of access controls, implementation of firewalls, network intrusion detection and use of anti-virus software.

However, please be aware that no system or security measures are perfect or impenetrable.. So, while we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur. In unforeseeable circumstances of technical failures or malfunctions that are beyond our control, we will not be responsible for any damage or loss resulting from it. We are not responsible for third party circumvention of any privacy settings or security measures on our Platform, unless such breach of security has been caused as a direct result of our gross negligence or wilful default.

If any security breach comes to our knowledge, then we may take all steps required to protect misuse of such Information and may attempt to notify you electronically so that you can take appropriate protective steps.

Cookies

We use Cookies. "Cookies" are a feature of a web browser that allows web servers to recognize the computer used to access a site. They are small pieces of data that are stored by a user's web browser on the user's hard drive. Information gathered through cookies and web server logs may include information such as the date and time of visits, the pages viewed, time spent at this site, and the websites visited just before and just after this Site. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that site by the same user or to use the information to streamline the user's interactions on related web pages. This makes it easier for a user to move from web page to web page and to seamlessly navigate the Site. Cookies should make your online experience easier and more personalized.

We use site browser software tools such as cookies and web server logs to gather information about this site's Users' browsing activities, and gain insights into trends and statistics in order to improve this site and better serve the Users of this site. This information helps us to continually improve this site to better meet the needs of our current and prospective users. We do not link cookies to personally identifiable information. All information gathered through cookies is gathered in a manner so as to preserve the anonymity of its source, and is kept strictly confidential. The information is used and analyzed only at an aggregate level and none of this information is reviewed at an individual level.

Nevertheless, you can constantly control how and whether cookies would be accepted by your web browser; if you do not want your details to be used in this manner, you can either disable your cookies or opt-out at the relevant download or request page. For more information on how to do so, please refer to the documentation accompanying your browser. However, if you have turned off all cookies, many features of this Site may not be available to you

Know your Right

In addition to being able to update and correct your Personal Data, you may also have other data protection rights. This revolves around what you can allow or restrict us to do with your information.

if we have collected and processed your Personal Data with your consent, then you have the right to withdraw your consent at any time stating your reasons or concerns.
You also have the right to ask for a copy of your personal data in a portable (machine-readable) format. You can also say no to us using your personal data for direct marketing and in certain other circumstances which include events where ‘legitimate interest’ is involved.
As per the existing legal regulations, specific data fields (such as name, Aadhar number, address etc.) would be locked once you enter that information in our website. There would be a separate procedure to modify such information (such as after giving a self-declaration), you can find out further details by contacting us at grievance-officer@crimecheck.in.
Withdrawing your consent will not affect the lawfulness of any processing we carried out before your withdrawal, nor will it affect processing of your personal data carried out in reliance on other lawful grounds other than consent.
We will keep your personal data for as long as it is needed to carry out the purposes we've described above, or as otherwise required by law. Generally, this means we will keep your personal data as long as your account is active or as needed to provide our services. If you cancel/ deactivate/ unsubscribe your account with us, we are not under any obligation to retain your information. However, we may retain your information for twenty-four (24) months (post cancellation/ deactivation), as our business practice.
You can make any of these requests by contacting us at grievance-officer@crimecheck.in. We will respond to all requests in accordance with the applicable laws.

Third Party links

Occasionally, at our discretion, we may include or offer third party products or services on our Site, which will be clearly notified on the Site. These third-party sites have separate and independent privacy policies, and you are advised to peruse the policies regarding privacy and related topics posted by such third-party sites before use. We are not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and you shall bear all risks associated with the use of such content. We are not responsible for any loss or damage of any sort which you may incur from dealing with any third party. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about the Site from our Members.

Limitation of Liability

CrimeCheck shall not be liable to you for any loss of profit, production, anticipated savings, goodwill or business opportunities or any type of direct or indirect, incidental, economic, compensatory, punitive, exemplary or consequential losses arising out of performance or non-performance of its obligations under this Policy.
Notwithstanding anything contained in this Policy or elsewhere, CrimeCheck shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. The term “Force Majeure Event” shall mean any event that is beyond the reasonable control of CrimeCheck and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, pandemic, epidemic, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, or national/state lockdown due to any reason and any other similar events not within the control of the CrimeCheck.

Applicable law

The Site is controlled by us from India; Accordingly, this Privacy Policy, and our collection, use and disclosure of your information, is governed by Indian law, and not by the laws of any country, territory or jurisdiction other than India. We do not represent or warrant that the Site, or any functionality or feature thereof, is appropriate or available for use in any particular jurisdiction. Those who choose to download, access or use the Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. By downloading, accessing, using or submitting any information to the Site, users of the Platform or the Site from outside India acknowledge that the Site is subject to Indian law, and consent to the transfer of their information to India, which may provide a different level of data security than in their country of residence, and waive any claims that may arise under their own national laws.

Dispute Resolution

If any dispute arises between CrimeCheck and you in connection with or arising out of the validity, interpretation, implementation or alleged breach of any provision of the Policy, such dispute shall be subject to the exclusive jurisdiction of the Courts in Bangalore, Karnataka. The governing law shall be the laws as applicable in India.

Severability

We have made every effort to ensure that this Policy adheres with the applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy.

Contact

If you have any questions, queries, concerns or feedback about this Policy or our privacy related practices, please feel free to contact us on our Platform’s ‘Contact Us’ page.
In case you have any grievances relating to the collecting, receiving, possessing, storing, dealing or handling of Personal Information provided by you, you may contact our Grievance Officer at the following address:

This Privacy Policy was last updated on the 10th day of May, 2022.